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Safe Gaming

Kikya's Responsible Gaming — Stay in the fun, stay in control

Gaming is for fun, not for stress. Kikya believes every player deserves to play in a healthy, safe environment. On this page, you'll find everything about our responsible gaming tools, how to set limits, and the support available to you.

18+ Only Set Your Own Limits Taking a Break Is a Sign of Strength Help is always available
Responsible Gaming
The mental and financial wellbeing of every Kikya member is our responsibility
18+ Age Restriction — Strictly Enforced
24/7 Support is Always Available
5 Safety tools at your fingertips
৳0 Support services are completely free

What is responsible gaming and why does it matter?

Gaming on Kikya is about fun and entertainment, not just winning or losing. But when gaming becomes an addiction, that enjoyment turns into stress, anxiety, and financial harm. That's why Kikya takes responsible gaming seriously.

Responsible gaming means knowing your limits, staying within them, and asking for help when you need it. Kikya believes gaming should be a small, enjoyable part of your life — not something that takes over it.

Online gaming is growing fast in Bangladesh. But without the right information and awareness, many people can unknowingly run into problems. Kikya's responsible gaming initiative aims to build exactly that awareness — in plain, accessible language.

Remember: responsible gaming doesn't mean less fun — it means making the fun last longer and keeping it safe.

Recognise the Signs of Problem Gaming

We don't always notice when normal gaming starts to become a problem. Watch out if you recognize any of the following signs in yourself:

  • Chasing losses by continuing to play in hopes of winning back what you've lost
  • Spending beyond your set gaming budget
  • Neglecting family, friends, or work to spend more time gaming
  • Feeling restless, irritable, or moody when not gaming
  • Gaming for long hours at the expense of sleep, meals, or essential tasks
  • Taking out loans or borrowing money from others to fund gaming
  • Hiding how much you play or how much you've lost from your family
  • Turning to gaming to escape problems or relieve stress

If you notice two or more of these signs in yourself, don't wait — reach out to Kikya support or talk to someone you trust. Asking for help isn't weakness; it takes real courage.

Check yourself

Answer the following questions honestly in your head. Your answers will give you a clear picture of where your gaming habits really stand.

1

Did you spend more than your set gaming budget last week?

2

Has a family member or friend ever expressed concern about your gaming?

3

After a loss, have you ever chased your losses by playing more to try to win the money back?

4

Do you find it hard to stop gaming, even when you want to?

5

Do you game to escape stress or other problems?

6

Is gaming affecting your work, studies, or family responsibilities?

If you answered "Yes" to 2 or more questions, please talk to us. support@kikya.wsto email us or reach out via live chat.

Kikya's Safety Tools

Kikya gives you several tools to keep your gaming in check. They're completely free to use and can be activated or adjusted at any time.

Tool Name How it works Takes effect
Deposit Limit Set daily / weekly / monthly maximum deposit limits Immediate
Session Limit Set a maximum limit for how long you play in a single session From the Next Session
Loss Limit Automatically stops when you've lost a set amount Immediate
Cooling-Off Take a break from 1 day up to 6 weeks Immediate
Self-Exclusion Close your account for 6 months or permanently Immediate

To activate these tools, log in to your account and go to Settings, or support@kikya.wsSend a request to

How do I set limits?

Setting limits on Kikya is simple. Just follow the steps below:

  1. 1
    Log In to Your Account Go to the Kikya login page and sign in with your username and password.
  2. 2
    Go to Account Settings Click the profile icon in the top right corner and look for the "Account Settings" or "Responsible Gaming" option.
  3. 3
    Choose your preferred limit Choose the limit you need — deposit, session, loss, or cooling-off — then set the amount or duration.
  4. 4
    Confirm Save your changes. Deposit and session limits take effect immediately. A 24-hour cooling period applies when increasing your limits.
  5. 5
    Reach Out If You Need Help If you can't find it in Settings, use live chat or support@kikya.wsEmail us at and we'll help you right away.

Self-Exclusion

If you feel you need a longer break from gaming, Kikya's self-exclusion service is there for you. It's not a punishment — it's one of the bravest decisions you can make for your own wellbeing.

Self-Exclusion duration:

  • 6 months — for a medium-term break
  • 1 year — for a long-term break
  • 3 years — recovery period for serious problems
  • Permanent Exclusion — for those who want to stop gaming for good

What happens during self-exclusion:

  • Account login will be disabled
  • No promotional messages will be sent
  • Reactivation after exclusion requires a separate verification process
  • Your account balance remains protected

Once Self-Exclusion is active, it cannot be cancelled before the period ends. Please think this through carefully and make sure before you support@kikya.wslet us know at

Build Healthy Gaming Habits

Responsible gaming doesn't mean giving up gaming altogether. With the right habits, you can play safely and enjoyably for the long term. Follow these simple tips:

  • Set a budget first: Decide in advance how much you're willing to spend on gaming each month — and stick to it.
  • Respect your time limits: Decide how long you'll play before each session and stick to it.
  • Accept Your Losses: Losses are part of the game. Let go of the urge to keep playing just to win back what you've lost.
  • Take a Break: Avoid long, uninterrupted sessions. Take at least a 10–15 minute break every hour.
  • Don't game on impulse: Avoid gaming when you're angry, upset, or stressed — those are the moments when poor decisions happen most.
  • Let your family know: Keep at least one family member in the loop about your gaming. It creates a sense of accountability.
  • Keep other hobbies: Gaming shouldn't be your only hobby. Make time for reading, sports, or other interests.

Signs of a healthy gaming mindset:

Sticking to a BudgetIdeal
Stick to Your Time LimitsImportant
Emotional controlEssential
Taking a BreakRequired

Minor Protection

Kikya strictly enforces an 18+ policy. Keeping minors away from gaming is both our legal and ethical responsibility.

  • Age verification is mandatory at registration — a National ID or birth certificate is required
  • Accounts cannot be activated without proof of age through the KYC process
  • Suspicious accounts may be held for verification at any time
  • If a parent or guardian becomes aware of a minor's account, immediate action will be taken

If you believe a minor is using Kikya, please support@kikya.wslet us know at

Advice for Parents:

  • Keep parental controls enabled on your browser
  • Keep an eye on your child's device and internet usage
  • Have an open conversation with your child about the risks of online gaming
  • Keep your banking or mobile banking details out of your child's reach

Quick Navigation

Need Help?

Our support team is here for you 24/7. Don't hesitate to reach out.

support@kikya.ws Live chat: bottom-right corner
18+

Kikya is strictly for users aged 18 and above. Accounts for minors are not permitted.

Our Commitment

How Kikya is here for you

Responsible gaming isn't just something we say — it's something we put into practice at every step.

Stay in control

All the tools are in your hands — from deposit limits to session timers. Play at your own pace, on your own terms.

Marketing Opt-Out

You can opt out of promotional messages at any time. Play in peace, free from ad pressure — that's your right.

Real-Time Session Tracker

Track how long you've been playing and how much you've spent in real time. Having the information in front of you makes it easier to make better decisions.

Instant Self-Exclusion

Whenever you feel you need a break, your account can be paused with a single request — no questions asked, no delays.

Strict Age Verification

Through KYC and identity verification, we ensure that only adults can game on Kikya.

Non-judgmental support

If you're struggling, our support team will help without judgment. Your privacy is fully protected.

FAQs

About Responsible Gaming FAQs

Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period — this helps prevent impulsive, heat-of-the-moment decisions. You can do this from Account Settings or via support@kikya.wsby sending a request to

Yes, all balances in your account remain safe throughout your self-exclusion period. Once the exclusion ends and your identity is re-verified, you'll be able to withdraw as normal.

Cooling-Off is a short-term break (1 day to 6 weeks) — use it when you're feeling mild stress or just need to step away for a bit. Self-Exclusion is long-term (6 months to permanent) — suited for more serious concerns.

Yes. Kikya's support team can provide initial assistance and refer you to a professional counsellor if needed. This service is completely confidential and free of charge. support@kikya.wsto get in touch.

Not mandatory, but strongly recommended. New members are encouraged to set an initial deposit limit during registration. Your protection is our top priority.

Not directly, as account control rests solely with the account holder. However, if a family member has concerns, support@kikya.wscontact us at and we'll take appropriate action based on the situation.
Start Safely

Play Responsibly, Join Kikya

Kikya is with you every step of the way — with safety tools, limit-setting options, and round-the-clock support. Open an account today and experience gaming the safe way.

Register for Free Log In
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